Suburban Customer Care Shared Values

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| By Suburban_trainin

Suburban_trainin

Community Contributor

Quizzes Created: 2 | Total Attempts: 225

Questions: 10 | Attempts: 153 | Updated: Aug 23, 2024

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Suburban Customer care Shared Values - Quiz

A company without "Shared Values" is a company doomed to fail. Our "Shared Values" are the glue that holds us together and keeps us going strong. Please take this quiz with our "Shared Values" in mind.

Questions and Answers

1.

Which of the 5 values best encompasses this statement?"We encourage and engage each other positively, pleasantly and professionally.
- A.
  
  Celebration
- B.
  
  Teamwork
- C.
  
  Communication
- D.
  
  Committment
Correct Answer
A. Celebration

Explanation
The statement "We encourage and engage each other positively, pleasantly and professionally" suggests a positive and supportive work environment. Celebration is the value that best encompasses this statement because it implies recognizing and appreciating the achievements and successes of individuals and teams. Celebrating milestones and accomplishments fosters a sense of camaraderie and encourages continued positive engagement among team members.

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2.

Which of the 5 values best encompasses this statement?"We consider the impact of our actions and decisions on others."
- A.
  
  Innovation
- B.
  
  Teamwork
- C.
  
  Committment
- D.
  
  Celebration
Correct Answer
B. Teamwork

Explanation
The statement "We consider the impact of our actions and decisions on others" suggests that the value of teamwork best encompasses this idea. Teamwork involves working collaboratively with others, considering their perspectives, and making decisions that benefit the entire team. By considering the impact on others, individuals can ensure that their actions align with the goals and values of the team, fostering a sense of unity and cooperation.

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3.

Our Shared Values is an accountability on our annual performance review.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement suggests that "Our Shared Values" is a component or factor that is considered during an annual performance review. This implies that employees are evaluated based on how well they align with and demonstrate these shared values. Therefore, the correct answer is True.

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4.

Which of the 5 values best encompasses this statement?"We act as "change agents" supporting new ideas."
- A.
  
  Teamwork
- B.
  
  Celebration
- C.
  
  Innovation
- D.
  
  Communication
Correct Answer
C. Innovation

Explanation
The statement "We act as 'change agents' supporting new ideas" implies that the value of innovation is best suited to encompass this statement. Innovation involves the generation and implementation of new ideas and approaches, which aligns with the idea of supporting and promoting new ideas as change agents. Teamwork, celebration, and communication may be important in the process, but they do not directly capture the essence of actively supporting and driving new ideas forward.

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5.

Which of the 5 values best encompasses this statement?"We take individual responsibility for our actions and performance"
- A.
  
  Innovation
- B.
  
  Committment
- C.
  
  Celebration
- D.
  
  Teamwork
Correct Answer
B. Committment

Explanation
The statement "We take individual responsibility for our actions and performance" suggests that the value of commitment best encompasses this statement. Commitment implies a dedication and accountability to one's actions and performance, indicating a strong sense of personal responsibility. This value aligns with the idea of individuals taking ownership of their work and being accountable for their actions.

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6.

Which of the 5 values best encompasses this statement?"We approach & respectfully challenge others who interfere in our positive, ethical work environment"
- A.
  
  Teamwork
- B.
  
  Celebration
- C.
  
  Innovation
- D.
  
  Communication
Correct Answer
D. Communication

Explanation
The statement emphasizes the importance of approaching and challenging others who interfere in a positive and ethical work environment. This requires effective communication skills to address and resolve conflicts or issues that may arise. Communication is essential for creating a harmonious and productive work environment where everyone feels respected and heard.

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7.

Which of the 5 values best encompasses this statement?"We openly accept feedback and look for opportunities to improve"
- A.
  
  Teamwork
- B.
  
  Celebration
- C.
  
  Communication
- D.
  
  Innovation
Correct Answer
B. Celebration

Explanation
The value of celebration best encompasses the given statement because openly accepting feedback and looking for opportunities to improve is a positive and praiseworthy behavior that should be recognized and celebrated. Celebrating such actions encourages a culture of continuous improvement and motivates individuals to continue seeking feedback and striving for improvement.

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8.

Jackson is always looking for ways to improve our call handling time. Which of our 5 shared values best encompasses his behavior?
- A.
  
  Celebration
- B.
  
  Communication
- C.
  
  Innovation
- D.
  
  Teamwork
Correct Answer
C. Innovation

Explanation
The best shared value that encompasses Jackson's behavior of constantly looking for ways to improve call handling time is "Innovation". Jackson's focus on finding new and creative solutions to enhance the efficiency of call handling aligns with the value of innovation, which encourages thinking outside the box and continuously seeking improvement.

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9.

Allison always gives feedback to her CSR's with equal urgency about the great things that they do and the items that need improvement. Which of our 5 shared values best encompasses her behavior?
- A.
  
  Celebration
- B.
  
  Innovation
- C.
  
  Communication
- D.
  
  Teamwork
Correct Answer
C. Communication

Explanation
Allison's behavior of giving feedback to her CSR's with equal urgency about both their achievements and areas for improvement demonstrates effective communication. Communication involves not only conveying information but also actively listening and providing feedback. Allison's consistent and balanced approach in addressing both positive and negative aspects of her CSR's performance highlights her commitment to open and effective communication.

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10.

What are Suburban's Customer Care Shared Values?
- A.
  
  Respect, Diversity,Creativity, Professionalism and Teamwork
- B.
  
  Values, Cooperation, Teamwork, Creativity and Motivation
- C.
  
  Professionalism, Creativity, Committment, Celebration and Motivation
- D.
  
  Celebration, Communication,Committment, Innovation and Teamwork
Correct Answer
D. Celebration, Communication,Committment, Innovation and Teamwork

Explanation
The correct answer is Celebration, Communication, Commitment, Innovation, and Teamwork. These values are important for Suburban's Customer Care department as they promote a positive and collaborative work environment. Celebration encourages recognizing and appreciating achievements, Communication ensures effective and open lines of communication within the team and with customers, Commitment emphasizes dedication and loyalty to providing excellent customer service, Innovation encourages finding new and creative solutions to customer issues, and Teamwork promotes collaboration and cooperation among team members to achieve common goals.

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Current Version
Aug 23, 2024

Quiz Edited by
ProProfs Editorial Team
Feb 11, 2010

Quiz Created by
Suburban_trainin

Suburban Customer care Shared Values

Which of the 5 values best encompasses this statement?"We encourage and engage each other positively, pleasantly and professionally.

Which of the 5 values best encompasses this statement?"We consider the impact of our actions and decisions on others."

Our Shared Values is an accountability on our annual performance review.

Which of the 5 values best encompasses this statement?"We act as "change agents" supporting new ideas."

Which of the 5 values best encompasses this statement?"We take individual responsibility for our actions and performance"

Which of the 5 values best encompasses this statement?"We approach & respectfully challenge others who interfere in our positive, ethical work environment"

Which of the 5 values best encompasses this statement?"We openly accept feedback and look for opportunities to improve"

Jackson is always looking for ways to improve our call handling time. Which of our 5 shared values best encompasses his behavior?

Allison always gives feedback to her CSR's with equal urgency about the great things that they do and the items that need improvement. Which of our 5 shared values best encompasses her behavior?

What are Suburban's Customer Care Shared Values?