Customer care Quizzes, Questions & Answers

"Hello sir, how can I help you?" "Well you see...my problem is...-" I'm sure you've had to phone a company because you had a problem, or a question...only to be put on hold, with nothing but an annoying ditty playing in your ear...but what's it like to be on the other end of the phone? To hear people's problems, their angry responses and tearful complaints?

How much do you know about playing the devil's advocate? Are you ready to answer questions about people that know all your problems and questions? Do you know how to care for the customer care? Do you have the answers, or are you going to have to phone a friend?

Top Trending Quizzes

Customer Service Trivia Quiz Questions And Answers

Are you looking for good customer service trivia quiz questions and answers? Then stop your hunt here as we have come up with an amazing quiz where you'll be asked questions about customer service and care. The term...

Questions: 20 | Attempts: 18781 | Last updated: May 18, 2023

Sample Question
Why is Great Costumer Service Important?

The customer is happy.

You experience less grief from the costumer.

Stress levels are down.

All of the Above

Customer care Recruitment Test

Do you have what it takes to be a good customer care representative? Try this fun " Customer Care Recruitment Test "! Being in a customer care field can be an interesting experience. Let's see if you can handle...

Questions: 15 | Attempts: 4680 | Last updated: Jul 3, 2023

Sample Question
A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following?

Tell the person what you think the answer might be.

Refer the person to your supervisor.

Say that you are not allowed to give out that information to the public.

Inform the person that you don't know but will find out.

How To Resolve Customer Complaints

This quiz focuses on resolving customer complaints effectively. It assesses understanding of customer service hierarchy, direct interactions, handling negative reactions, and making positive first impressions. Essential for...

Questions: 12 | Attempts: 3342 | Last updated: Apr 25, 2024

Sample Question
Customers see the following in order as the most important employees in a company? Front line employees, direct supervisors, middle management, upper management, CEO.

True

False

Fundamentals Of Rapport Quiz With Answers

How well do you know the fundamentals of rapport building? Here is an interesting quiz based on the topic of 'fundamentals of rapport' that is designed to test your knowledge about the same. So, if you think you know this...

Questions: 15 | Attempts: 11712 | Last updated: Aug 26, 2023

Sample Question
Rapport is ______________________.

The capacity to evaluate another's point of view.

Why you're attracted to someone.

The process of building a relationship with someone.

A close connection marked by common interests or similarity in values.

Customer care Quiz Part II

This quiz is to test your understanding of how to deal with customers when on the phone addressing a problem they may have.

Questions: 15 | Attempts: 206 | Last updated: Mar 20, 2023

Sample Question
Is it alright to ask a customer to hold if dead air time may be unavoidable (i.e. – if you need to consult a colleague)?

True

False

Recent Quizzes

2018 Fl Smmc Complaint Quiz

2018 FL SMMC Complaint Quiz

Complaint Quiz

Questions: 15 | Attempts: 51 | Last updated: Mar 21, 2023

Sample Question
A caller states, “I want to file a complaint. This plan won’t give me any information about my coverage, and I’ve spoken to several different people. What’s the point of being on this plan if I don’t know how I’m covered?” What is the correct allegation for this complaint?

I need help enrolling/disenrolling or changing plans

I need help getting medical or dental care

I need help with getting information about Medicaid or my Medicaid Plan

None of these options describes my issue (with supervisor approval)

Customer Engagement Operations Quiz

Questions: 40 | Attempts: 188 | Last updated: Mar 22, 2023

Sample Question
Which of the following is not in the Microsoft Office suite.

AutoCad

Words

Publisher

Powerpoint

Practice Test On Basic Principles Of Customer care

Practice Test On BASIC PRINCIPLES OF CUSTOMER CARE

Hello to you, This is a Practice Test on the subject of "Basic Principles Of Customer Care," located at => http://www.loveallpeople.org/basicprinciplesofcustomercare.html. For best results,...

Questions: 22 | Attempts: 180 | Last updated: Mar 22, 2023

Sample Question
In "Basic Principles Of Customer Care," what does YOU mean?

YOU - means you, yourself, the reader of this page, whoever you may be.

YOU - means somebody else, like in "Not me, but YOU."

YOU - means everybody else in a group, like in "YOU all."

YOU - means the people in another group, like "YOU guys over there."

Cease & Desist Test

Questions: 10 | Attempts: 188 | Last updated: Mar 21, 2023

Sample Question
A Cease & Desist, Do Not Call, and a Partial Do Not Call request can be made by:

Only the Customer

The Customer and his/her authorized representative

None of the above

Public Relations Exam 3

public relations exam 3

Questions: 30 | Attempts: 91 | Last updated: Jul 4, 2024

Sample Question
What are the 3 distinct purposes of Corporations?

Raise capital, sell company stock, and fund expansion

Objective, means, and purpose

Make money, take vacations, and steal

Lobbying, media relations, and staff functions

Prove IT #5 09212011 Customer care Quiz

PROVE IT #5 09212011 Customer Care quiz

Prove It!

Questions: 10 | Attempts: 371 | Last updated: Mar 18, 2023

Sample Question
A customer calls in and states that they saw a code on the website for free shipping over $75 and it is no longer there, and it is not taking the free shipping off of her order. What steps should you take to further help the customer?

Tell the customer to refresh the webpage, because the offer will probably pop up again.

Offer to place the order for the customer yourself and provide them with the free shipping.

Give them the code that they can use so they can place the order themselves.

State that we do not have any free shipping offers, and apologize.

Global Customer care Q2 Update

Global Customer Care Q2 Update

To become one of the world's great hotel companies creating Great hotels Guests Love, we need to feel proud and committed to our brands.We call this being Brandhearted. Great brands deliver consistently time and time again,...

Questions: 24 | Attempts: 179 | Last updated: Mar 21, 2023

Sample Question
The first Candlewood Suites property opened where in 1996?

Atlanta, Georgia

Los Angeles, California

Memphis, Tennessee

Wichita, Kansas

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Customer care Quizzes, Questions & Answers

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