To deliver great customer service we must be consistent in our attitude to customers. Sometimes it is hard to maintain a positive attitude (especially at the end of a hard day) but our customers expect it of us – all the time. Use the questionnaire below to determine your attitude towards your customers. Complete the answers, ticking either True or False.
Remember to answer each statement honestly!

5 Sample Questions

Customers expect too much from me.

  • A. True
  • B. False

If customers knew how many calls I handled every day, they would appreciate me more.

  • A. True
  • B. False

Customers should not mind being placed on hold for a minute or so.

  • A. True
  • B. False

Customers are too dependent.

  • A. True
  • B. False

It is not reasonable for a customer to expect a fast response on every call.

  • A. True
  • B. False

More by Warren Wint

Excellent Negotiator Skills Quiz

Negotiation is an approach to settle differences. It is a process by which compromise or agreement is reached while avoiding argument. In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organisation they represent). However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcome.Statistically excellent negotiators do more of the following than average negotiators.Mark your answers as True or False

$5.00
Letter and Report Writing Quiz - DANGLING MODIFIER...

Edit these sentences to eliminate dangling modifiers.

$5.00
Disciplinary Quiz

You may feel fully justified in taking formal action against a poorly performing employee but will the course of action you choose be deemed to be appropriate or does it contravene company policy. Or at worst, it may lead to a grievance from the employee or be unlawful under employment legislation. If you take action make sure it is the right action. This quiz aim is to provide a practical insight into the disciplinary procedures.

$5.00
Time Management Quiz 2

In order to be able to manage your time effectively it’s necessary to have a clear understanding of the basic issues and principles that relate to the management of your time. Indicate against the statements below whether you agree or disagree with them. Read the statements carefully as some may not be as simple as they first appear. You have 10 minutes to complete this.

$5.00
Effective Delegator Quiz

It is recognised that the best managers are the ones who can delegate. The modern manager, with ever increasing work loads and responsibilities, must use the delegation of responsibility to encourage career growth amongst his/her staff. Are you an effective delegator? The following quiz can be helpful in assessing your delegation abilities in your practice. This quiz is designed to help you assess your abilities as a delegator. Answer the questions "yes" or "no" and be candid with yourself.

$5.00
Letter and Report Writing Quiz - PARALLEL CONSTRUC...

Rewrite the following sentences, following the principle of parallel structure.

$5.00