Customer Quizzes, Questions & Answers

Recent Quizzes

Are you ready for some customer review quiz questions? A customer review is understood as a reflection of a customer's experience with a particular company's products or services. Customer review is a vital part of...

Questions: 18 | Attempts: 2150 | Last updated: Sep 1, 2023

Sample Question
A customer-based Service Level Agreement structure includes:

An SLA covering all Customer groups and all the services they use

SLAs for each service that is Customer-focused and written in business language

An SLA for each service type, covering all those Customer groups that use that Service

An SLA with each individual Customer group, covering all of the services they use

Customer Retention Quiz: What Do You Know?

Customer Retention Quiz: What do you know?

What do you know about customer retention? Every business aims to either gain new customers or be able to retain the ones that they have. The quiz below is based on enhancing Customer Retention Culture Conditions based on Actual...

Questions: 9 | Attempts: 710 | Last updated: Mar 21, 2023

Sample Question
Setting Expectations…At Write Up Make sure all customer contact information is current and set an expectation of a realistic time to update the customer on vehicle status.

This ASSURES your opportunity to review the inspection results with the customer and recommend additional needed services AS SOON AS POSSIBLE! Which is essential for Service Sales Strategies Success!

This helps because our accounting department is detail-oriented and it makes them smile when the correct information is in the system.

This is not a good policy because some customers want to call us instead

This sounds good but it's not really realistic, Advisors are super busy and can't be expected to call their customers, after all, they still have to go to lunch and check Facebook.

What Kind Of Restaurant Customer Are You?

How do you treat your waiters, waitresses and bartenders when you are out to eat? And more importantly, how do they remember you?

Questions: 150 | Attempts: 149 | Last updated: Mar 21, 2022

Sample Question
You are about to go out to your favorite place for food or drink. Where are you going?

A bar, because it's Friday night and I'm gettin' it in!

A Restaurant that my family can enjoy together

A little place right down the street.

What Do You Know About Customer Follow Up? Trivia Quiz

What do you know about Customer Follow up? Trivia Quiz

The most important part of any business is its customers, and they all aim to ensure that they keep as many loyal customers as possible to keep the company running. After a sale is made or service rendered, it is important to...

Questions: 10 | Attempts: 131 | Last updated: Mar 18, 2023

Sample Question
The one key common to all successful endeavors is follow-up.

True

False

How Is Your Level In Customer Services

how is your level in customer services

This quiz is about Customer Service, how to deal with Difficult Situations and Interactions, and why it is import and ways you are delivering quality customer service.

Questions: 20 | Attempts: 138 | Last updated: Apr 22, 2024

Sample Question
Why is Great Costumer Service Important?

A. The customer is happy.

B. You experience less grief from the costumer.

C. Stress levels are down.

D. All of the Above

Customer Journey To Online Purchase Quiz

Customer Journey to Online Purchase Quiz

First quiz of Net Literacy MBA course based on assigned reading: Customer Journey to Online Purchase.

Questions: 6 | Attempts: 135 | Last updated: Apr 16, 2024

Sample Question
What is an Assisting channel?

A channel that acts as the last point of contact prior to a purchase.

A channel that builds consideration early in customer journey.

A channel that does not inspire a customer to purchase.

The channel that convinces a customer to purchase.

Entercode Test, Part 1 - Customer

EnterCode test, Part 1 - Customer

EnterCode Part 1 - Customer. To pass the test you need to answer 7 out of 8 questions correctly,Â which means a minimum of 88 out of 100 Points. Remember you also need to pass EnterCode test Part 2 - Colleague and EnterCode...

Questions: 9 | Attempts: 1252 | Last updated: Mar 22, 2023

Sample Question
Who are our customers?

Every potential user of our product and services.

The end customer who uses our products and services, but also our partners that we design and develop these products with.

All potential users of creditcards.

Customer Complaint Handling Quiz! Trivia Test

Questions: 13 | Attempts: 357 | Last updated: Apr 21, 2023

Sample Question
The Marketing Officer and/or VP Technical review the CUSTOMER COMPLAINTS DATABASE monthly, for any recurring problems.

True

False

Find Out What Is Customer Requirements?

Find out What is customer requirements?

This quiz is aimed and designed to help you find out what is customer requirements. When it comes to software, the customer requirements are very critical. How well do you assess customer needs? Find out below.

Questions: 25 | Attempts: 133 | Last updated: Mar 21, 2023

Sample Question
The approach/document used to make sure all the requirements are covered when writing test cases

Test Matrix

Checklist

Test bed

Traceability Matrix

Dpl Reference Surveys: Counting Reference Questions

DPL Reference Surveys: Counting Reference Questions

Are you counting your reference questions the same way as your colleagues system-wide?Â Take this quiz to learn more.

Questions: 10 | Attempts: 427 | Last updated: Feb 9, 2025

Sample Question
The same customer asks you two reference questions on one visit to the desk. How many reference questions do you enter on DART Ref Tracker?

One reference question because we're counting visits to the desk

One reference question because it was only one customer

Two reference questions because we're counting questions

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