SBTV April 2013 Quiz
- 1.
SBTV encourages you to promote at least 1 Home program during each transaction at the checkout.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False. SBTV encourages you to assess each customer’s situation and react appropriately by promoting the Home program that suits their needs.Rate this question:
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- 2.
Promoting Home programs at the checkout can only be done through verbal communication.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False. Home programs can also be promoted by using point of purchase displays also known as POP. POP is intended to turn a customer’s attention to products, promotions, and special events. These silent promotional tools can do the talking for you!Rate this question:
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- 3.
The Home Gift Card is reloadable.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True. The Home Gift Card can be purchased with a set value and be reloaded with credit at any time.Rate this question:
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- 4.
Which of the following attributes apply to the new Natura Paint formula?
- A.
100% acrylic interior paint
- B.
Contains No VOCs.
- C.
Uses No VOC colourants
- D.
Has excellent block resistance
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
e. all of the above. Home’s own new Natura Paint is an enhanced 100% acrylic paint with no Volatile Organic Compounds known as VOCs. It is truly a No VOC paint because it uses No VOC Colorants. The new formula has vastly improved block resistance minimizing the effects of one painted surface sticking to another.Rate this question:
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- 5.
Natura Paint is a paint and primer in one
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True. Natura Paint is a paint and primer in one. It’s self priming over new drywall and previously painted flat or low gloss latex surfaces. Two coats are required on new drywall.Rate this question:
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- 6.
Natura Paint is tintable to a select few in the Beauti-Tone colour pallet.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False. Natura Paint is tintable to all Beauti-Tone colours.Rate this question:
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- 7.
SharkBite requires the use of a grey fitting to link polybutylene.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True. SharkBite has special grey fittings which are compatible with polybutylene. The standard SharkBite fittings are beige in colour and can link to CPVC Pipe, copper pipe, and PEX pipe.Rate this question:
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- 8.
There are 2 purposes for the Depth Gauge tool when working with pipe:
- A.
To measure depth and remove the sharp edge
- B.
To measure depth and hold the fitting in place
- C.
To measure depth and cut a pipe into 2 pieces
- D.
To measure depth and disconnect the pipe
Correct Answer
A. To measure depth and remove the sharp edgeExplanation
The Depth Gauge tool is used to measure the depth of a pipe and remove the sharp edge. This is important because the sharp edge can be a safety hazard and cause injuries. By using the Depth Gauge tool, the sharp edge can be smoothed out or removed, making the pipe safer to handle.Rate this question:
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- 9.
A slip fitting is used to insert a tee on to a pipe that is not movable.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True. A slip fitting allows you to slip the fitting on to a pipe and slip it back to your depth gauge marking using the SharkBite Disconnect Clip.Rate this question:
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- 10.
When a customer asks a question and the answer is actually no, try exchanging the word “no” with a:
- A.
"Let me see what I can do”
- B.
"Can I recommend another solution?”
- C.
Either a. or b.
Correct Answer
C. Either a. or b.Explanation
c. Either a. or b. When you change a “no” to a “yes” you are showing your customer that you care and will do what you can to help them solve their problem.Rate this question:
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Current Version
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Mar 15, 2023Quiz Edited by
ProProfs Editorial Team -
Mar 20, 2013Quiz Created by
HomeHardware
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