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Customer Service Quizzes, Questions & Answers

Recent Customer Service Quizzes

Customer Service Rep/Employee....What Would You Do?

Questions: 10 | Attempts: 142 | Last updated: Aug 9, 2025

Sample Question
A customer calls in to check status of their order. It was placed 10 days ago and has not shipped. What would you do?

Offer to check ship status with the warehouse and get back to customer.

Let customer know that the item states it ships in approximately 7-10 days and they will be receiving ship notification in a day or so.

Assure customer all is fine with their order and it should be shipping any day now.

What Type Of Customer Support Agent Are You?

Questions: 5 | Attempts: 2705 | Last updated: Mar 21, 2025

Sample Question
As soon as you see a customer, what do you do?

Look the other way

Ask them if you can help them

Look them in the eye, smile and welcome them

Shirt & Uniform Exam

Questions: 71 | Attempts: 127 | Last updated: Apr 22, 2025

Sample Question
When a potential customer asked for 10 pieces of an item...Pag ang potential na customer ay ng tanong para sa 10 piraso...

Accept it with open arms/ tanggapin ito ng bukas palad

Refer them to a competitor/ ituro sa kalabang tindahan

If the customer had an existing or previous large order you take it/ tatangapin lamang kung may malaking bilang ng order

Kindly tell the customer you do not serve that small amount and will charge an additional 10 php per piece/ mabuting sasabihin sa customer na hindi tau tumatanggap ng maliit na order at magdadag sila ng 10 piso bawat isa.

C and d

Library Customer Service Quiz

Questions: 8 | Attempts: 406 | Last updated: Mar 20, 2025

Sample Question
When working, library student assistants are not allowed to:

Use cell phones

Eat food

Ignore patrons

None of the above

All of the above

The Ultimate Customer Service Quiz

Questions: 12 | Attempts: 10455 | Last updated: May 8, 2025

Sample Question
Why should you smile every time you answer a phone call?

Because it will make you feel better

Because the person on the other end of the line can tell that you are smiling

Because it will relax the muscles in your face

Because smiling is fun

Hotel: Customer Service Strategies! Trivia Questions Test

Questions: 8 | Attempts: 474 | Last updated: Mar 20, 2025

Sample Question
If a restaurant offers the same amount of capacity no matter how high the demand, it is following a __________ strategy.

Horizontal-market

Chased-capacity

Static-market

Level-capacity

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