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Customer Service Quizzes, Questions & Answers

Recent Customer Service Quizzes

Preferred Banking Frontline Readiness Equiz

Questions: 12 | Attempts: 1044 | Last updated: Mar 17, 2025

Sample Question
Which of the following describes the new Preferred Banking Customer Value Proposition?

Earn reward points when one has a mortgage holding with SCB but no Preferred Banking MastercardWorld Credit Card

Access to a team of Preferred Bankers at 24-hour Priority Banking Service Line

Enjoys convenience when he pays his credit card bills via Breeze Online

Enjoys interest free (up to S$6,000) for his Overdraft facility.

Angry and Upset Customers

Questions: 5 | Attempts: 590 | Last updated: Mar 21, 2025

Sample Question
One need of an angry or upset customer is

That they want to be acknowledged

That they want to get what they can for free

To upset as many people as possible

To have an alcoholic drink to calm their nerves

Questions On Customer Service: MCQ Quiz!

Questions: 9 | Attempts: 3742 | Last updated: Mar 21, 2025

Sample Question
A patient calls your facility for the results of his blood test. He is angry because no one has called him with the results. You do not have his results. His blood was drawn two days ago. Results from this test are usually not available for five to seven days. Which of the following initial responses shows excellent customer service?

You need to call back next week. We will have your results then.

The lab hasn't sent us your results. We'll call you when they come in.

I'm sorry you haven't received your results yet. You had blood drawn two days ago, correct?

We can't call you with results we don't have! Someone should have told you that we wouldn't have the results until next week.

Customer Support Email System

Questions: 10 | Attempts: 590 | Last updated: Mar 19, 2025

Sample Question
You need to take the ticket before you respond to the tickets. Otherwise, the ticket will not come back to you when the customer responds to it.

True

False

DirecTV: Sales and Customer Service! Trivia Questions Quiz

Questions: 10 | Attempts: 749 | Last updated: Mar 20, 2025

Sample Question
What year was DirecTV started?

1987

1992

1991

1994

Customer Service Representative Assessment

Questions: 20 | Attempts: 247 | Last updated: Mar 20, 2025

Sample Question
What five pieces of information must you have from your customer (at a minimum) to create a Customer Information File for a Primary relationship on an account?

Legal name, SSN/Tax Id number, date of birth, email address and mailing address

Legal name, SSN/Tax Id number, date of birth, physical address, and identification number

Legal name, SSN/Tax Id number, date of birth, home phone number and mailing address

Customer Service Testing- Retail Settings

Questions: 24 | Attempts: 3007 | Last updated: Mar 20, 2025

Sample Question
When I see a customer in the store, I am most likely to:

Ask if they need help with something

Approach them, smile, and say hi!

Continue with the task I am doing at the moment

Wait for them to ask me for help.

Telegroup Customer Service Quiz

Questions: 25 | Attempts: 715 | Last updated: Mar 22, 2025

Sample Question
1. Despite all the information you've given your client, he has his mind set on a mediocre plan/product/strategy. He is happy about having finally made a decision, wants to finalize, and makes a point of telling you not to try talking him out of it. You think he is making a mistake but even your manager says you should let it go. How do you deal with the situation?

I tell him he is making a mistake.

I try convincing. him to change his decision

I ask if he is certain he doesn't want to think it over one last time.

I resist the temptation to try changing his mind.

I recommend that he should take some time to think about it.

How To Resolve Customer Complaints On The Spot

Questions: 11 | Attempts: 702 | Last updated: Mar 20, 2025

Sample Question
True or False, Customers see the following in order as the most important employees in a company? Front Line Employees, Direct Supervisors, Middle Management, Upper Management, CEO

True

False

Customer Service and Store Management: Quiz!

Questions: 19 | Attempts: 529 | Last updated: Apr 22, 2025

Sample Question
A complaining customer is:

Always right

Almost right

Often lying

Always the customer

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