Customer Service Quizzes, Questions & Answers

Recent Quizzes

Customer Service Skills Test Questions And Answers

Do you want to apply for a role in customer service? Are your customer service skills really good? Take this customer service skills test and improve your hiring chances. Also, it would test your knowledge of whether you know...

Questions: 10 | Attempts: 44869 | Last updated: Aug 7, 2024

Sample Question
A complaining customer is...

Almost right

Always the customer

Often lying

Always right

Customer Service And Training Quiz!

Customer Service and Training Quiz!

Are you familiar with customer service and training? Customer service training aims to teach and support the employees. The employer shows the employee what they must know to improve customer satisfaction. It involves teaching...

Questions: 11 | Attempts: 92 | Last updated: Dec 4, 2023

Sample Question
Customer Service is the ability to avoid service or product in a way that has been promised.

True

False

Intraweb / Procedures Quiz

Questions: 10 | Attempts: 71 | Last updated: Mar 20, 2023

Sample Question
A customer calls in who cannot connect to the internet and is getting a "Page cannot be displayed" error in Internet Explorer. After fully validating the customer, you confirm that there is no NOC alert posted for her area, and that her television is working (she does not have phone). When you ask about lights on her modem, she indicates that all four lights are on at the moment. SMP is showing a valid IP address, and when you confirm what the customer is seeing, she is showing a 192 based IP.Seeing as the customer is behind a Netgear Wireless router, you have her power cycle the router. After doing this, the customer is still unable to get online.You ask the customer to bypass the router and upon doing so, connectivity is restored.What is the next step?

Ask the customer to reconnect her router and perform a pin reset on the modem.

Provide the customer with the Technical Support number for Netgear and end the call.

Warm transfer the customer to the MSA unsupported queue.

Walk the customer through the settings on her router

Questions On Customer Service: MCQ Quiz!

Questions on Customer Service: MCQ Quiz!

Did you know that there is a particular art to good customer service? It takes a certain kind of person to be able to deal with the public. This quiz will show you that you should know how to handle an angry customer, how to...

Questions: 9 | Attempts: 3607 | Last updated: Mar 21, 2023

Sample Question
A patient calls your facility for the results of his blood test. He is angry because no one has called him with the results. You do not have his results. His blood was drawn two days ago. Results from this test are usually not available for five to seven days. Which of the following initial responses shows excellent customer service?

You need to call back next week. We will have your results then.

The lab hasn't sent us your results. We'll call you when they come in.

I'm sorry you haven't received your results yet. You had blood drawn two days ago, correct?

We can't call you with results we don't have! Someone should have told you that we wouldn't have the results until next week.

Customer Service Representative Assessment

This assessment will help gauge your Customer Service Representative knowledge skill level.

Questions: 20 | Attempts: 233 | Last updated: Mar 20, 2023

Sample Question
What five pieces of information must you have from your customer (at a minimum) to create a Customer Information File for a Primary relationship on an account?

Legal name, SSN/Tax Id number, date of birth, email address and mailing address

Legal name, SSN/Tax Id number, date of birth, physical address, and identification number

Legal name, SSN/Tax Id number, date of birth, home phone number and mailing address

Customer Service Testing- Retail Settings

Please note that your information will be sent to the employer based upon your compatibility with the employer's specific hiring criteria. The questions for this employer were drafted by the employer and that employer is...

Questions: 24 | Attempts: 2966 | Last updated: Mar 20, 2023

Sample Question
When I see a customer in the store, I am most likely to:

Ask if they need help with something

Approach them, smile, and say hi!

Continue with the task I am doing at the moment

Wait for them to ask me for help.

Telegroup Customer Service Quiz

telegroup Customer service quiz

In a nutshell, The Telegroup company offers services such as consulting, design and engineering of different sectors such as telecommunications and IT. Have you interacted with them on some concerns? Their customer service is...

Questions: 25 | Attempts: 704 | Last updated: Mar 22, 2023

Sample Question
1. Despite all the information you've given your client, he has his mind set on a mediocre plan/product/strategy. He is happy about having finally made a decision, wants to finalize, and makes a point of telling you not to try talking him out of it. You think he is making a mistake but even your manager says you should let it go. How do you deal with the situation?

I tell him he is making a mistake.

I try convincing. him to change his decision

I ask if he is certain he doesn't want to think it over one last time.

I resist the temptation to try changing his mind.

I recommend that he should take some time to think about it.

Customer Service Telegroup Quiz

Customer service telegroup quiz

Scientists say that putting your brain to work more regularly allows it to grow. Everyone wants to be smart and to have a high IQ. The following quiz tests on IQ and logic through answering the simple questions...

Questions: 19 | Attempts: 414 | Last updated: Mar 20, 2023

Sample Question
Look at this series:2,4,6,8,10,...What number should come next?

11

12

13

14

Service Management Trivia Quiz

Are you looking for some practice questions and answers on customer service management? Take this service management trivia quiz and improve your knowledge about it. Service Management is a management discipline...

Questions: 15 | Attempts: 6666 | Last updated: Feb 8, 2023

Sample Question
Which incidents should be logged by the Service Desk?

Only incidents not resolved at logging

Only incidents from bona fide customers

All incidents except simple inquiries

All incidents

Super User & Sme Customer Service Quiz

Super User & SME Customer Service Quiz

As part of the Super User Community Program, all Subject Matter experts must take this short Customer Service quiz to show they've completed the self paced Customer Service training.

Questions: 5 | Attempts: 189 | Last updated: Mar 17, 2022

Sample Question
Which of the following is more important during telephone communication?

Tone of voice

Words used

« Previous 1...4 5 6 789 Next »