Customer Service Quizzes, Questions & Answers
Recent Quizzes
Do you work in customer service? Do you know when we celebrate Customer Service Week? Here, we have some trivia quiz questions to test how good your customer service knowledge is. Customer Service (CS) Week is an annual...
Questions: 20 | Attempts: 289 | Last updated: Aug 31, 2023
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Sample QuestionPlease choose the option that most accurately describes the "MIX" program....
Questions: 45 | Attempts: 2616 | Last updated: Mar 20, 2023
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Sample QuestionIf your My giffgaff page is showing "Balance N/A" what does that mean?
Being a customer service agent is all about knowing how to tackle a person’s problem and give them a solution to the soonest you can. Most customer care agents are nice and patient with a customer, do you think you have...
Questions: 8 | Attempts: 187 | Last updated: Mar 20, 2023
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Sample QuestionIf you come across an issue that needs to be escalated, what do you do?
Being a customer service agent is all about knowing how to tackle a person’s problem and give them a solution to the soonest you can. It takes a lot of time and practice to reach this As we continue on the road to revising...
Questions: 7 | Attempts: 737 | Last updated: Mar 20, 2023
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Sample QuestionTo request a password reset for either the Admin or Store account, the dealer will first have to log into the Admin account.
Being a customer service agent is all about knowing how to tackle a client’s problem and giving them a solution to it when they need it. It takes a lot of time and practice to reach this level, and therefore, the road to...
Questions: 9 | Attempts: 204 | Last updated: Mar 21, 2023
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Sample QuestionHow long will it take for funds to arrive in a customer's bank account after s/he initiates a transfer from the SmartLine Customer Dashboard?
Questions: 7 | Attempts: 210 | Last updated: Mar 21, 2023
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Sample QuestionWhen responding to client questions you should insert links to videos and posts from the learning center.
Please find herein the Online Proficiency Test. Please could you complete it no later than COB today.
This is a closed book assessment and should be treated as such. There is a time limit of 15 minutes to complete.
Thank you for...
Questions: 11 | Attempts: 237 | Last updated: Mar 20, 2023
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Sample QuestionWhat are the delivery days for a Mailplan A order? Please select the correct option.
Do you know how vital customer service is? Would you be able to pass this quiz? According to this quiz, you will need to see the significance of customer loyalty, why caring about the customer’s concerns is the epitome of...
Questions: 69 | Attempts: 402 | Last updated: Mar 22, 2023
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Sample QuestionCustomer loyalty is an emotional tie of trust.
Are you familiar with customer service training? This quiz will tell you what the term fresh check means, how to greet the customer, is more important to pat yourself on the back or is important to make the customer happy, and...
Questions: 15 | Attempts: 431 | Last updated: Mar 20, 2023
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Sample QuestionDuring the call, the first thing you need to do is:
The role of a customer care agent is to ensure that they are able to answer questions that clients have when it comes to services or products that people have. The trivia quiz below is designed to test your knowledge on proper...
Questions: 12 | Attempts: 172 | Last updated: Mar 19, 2023
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Sample QuestionWhen a customer calls in about a technical issue the notes will be logged under:
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