Customer Service Quizzes, Questions & Answers
Recent Quizzes
Please note that your information will be sent to the employer based upon your compatibility with the employer's specific hiring criteria.
The questions for this employer were drafted by the employer and that employer is...
Questions: 24 | Attempts: 2958 | Last updated: Mar 20, 2023
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Sample QuestionWhen I see a customer in the store, I am most likely to:
In a nutshell, The Telegroup company offers services such as consulting, design and engineering of different sectors such as telecommunications and IT. Have you interacted with them on some concerns? Their customer service is...
Questions: 25 | Attempts: 700 | Last updated: Mar 22, 2023
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Sample Question1. Despite all the information you've given your client, he has his mind set on a mediocre plan/product/strategy. He is happy about having finally made a decision, wants to finalize, and makes a point of telling you not to try talking him out of it. You think he is making a mistake but even your manager says you should let it go. How do you deal with the situation?
Scientists say that putting your brain to work more regularly allows it to grow. Everyone wants to be smart and to have a high IQ. The following quiz tests on IQ and logic through answering the simple questions...
Questions: 19 | Attempts: 414 | Last updated: Mar 20, 2023
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Sample QuestionLook at this series:2,4,6,8,10,...What number should come next?
Are you looking for some practice questions and answers on customer service management? Take this service management trivia quiz and improve your knowledge about it. Service Management is a management discipline...
Questions: 15 | Attempts: 6653 | Last updated: Feb 8, 2023
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Sample QuestionWhich incidents should be logged by the Service Desk?
As part of the Super User Community Program, all Subject Matter experts must take this short Customer Service quiz to show they've completed the self paced Customer Service training.
Questions: 5 | Attempts: 189 | Last updated: Mar 17, 2022
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Sample QuestionWhich of the following is more important during telephone communication?
Do you possess what it takes to work in customer service and store management? To work in-store management, you must cater to the needs of the customer. Regarding this quiz, you should know if the customer is always right,...
Questions: 19 | Attempts: 370 | Last updated: Apr 22, 2024
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Sample QuestionA complaining customer is:
Are you Paul Passive, Alice Average or Patty Proactive? Take this quiz to find out your customer service type.
Questions: 5 | Attempts: 2687 | Last updated: Mar 21, 2022
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Sample QuestionAs soon as you see a customer, what do you do?
AF FM SKT study questions.
Questions: 87 | Attempts: 202 | Last updated: Mar 20, 2023
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Sample QuestionAt what level is the Secretary of the Air Force for Financial Management and Comptroller (SAF/FM) responsible for proper performance of financial management functions?
Students will be quizzed on basic customer service practices in the library. Such ideas as approachability, communications, phone etiquette, etc. will be covered.
Questions: 8 | Attempts: 368 | Last updated: Mar 20, 2023
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Sample QuestionWhen working, library student assistants are not allowed to:
Fun Multiple Choice Quiz on our current QA process and standard operating procedures. This is not a test. You will not be graded on this test or will your employment depend on this quiz. This test was created to make you think...
Questions: 5 | Attempts: 53 | Last updated: Mar 22, 2022
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Sample QuestionHow many time are you to state a customers name during a call?
Are you a customer support pro? Do you know basic customer service skills? Check out this ultimate customer service quiz and test your customer support strategies. Customer support is basically support or assistance that any...
Questions: 12 | Attempts: 10040 | Last updated: May 8, 2023
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Sample QuestionWhy should you smile every time you answer a phone call?
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