Customer Service Quizzes, Questions & Answers
Recent Quizzes
When customers call customer care they may exhibit different reactions or be hard to deal with and this is why it is important for an agent to know how to deal with different types of customers and the emotions they exhibit while...
Questions: 10 | Attempts: 250 | Last updated: Mar 20, 2023
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Sample QuestionIf a customer starts off a call by yelling, you should immediately park the call for a supervisor.
What we have here is an advanced customer service questions quiz! One of the strengths that business can have is having a good relationship with its clients and helping them when they have issues about how the firms’...
Questions: 12 | Attempts: 189 | Last updated: Mar 20, 2023
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Sample QuestionWhich of these is not one of the six steps to a good customer service call?
It is quite common for businesses to pay attention to what their competitors are doing so that they know how to make their services and products better. This trivia quiz is made up of total aurora: competitor comparison...
Questions: 45 | Attempts: 56 | Last updated: May 4, 2023
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Sample QuestionWhat is the queue number for Platinum support?
This quiz is a customer service knowledge trivia! Customer service is all about giving answers to clients on products and services whenever they ask. For you to work at a call centre you are expected to have specific skills and...
Questions: 10 | Attempts: 1457 | Last updated: Nov 17, 2023
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Sample QuestionA complaining customer is:
Questions: 10 | Attempts: 89 | Last updated: Mar 20, 2023
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Sample QuestionWhat are the new features of PDF Professional 8? Select all that applies:
This quiz measures the quiz taker's ability to respond to bank customers' expectations, to communicate with them effectively, to explain the banking rules, products, and services, and to manage difficult customers...
Questions: 14 | Attempts: 314 | Last updated: Mar 21, 2023
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Sample QuestionWhat are the four elements of a professional appearance?
Are you looking for principles of customer service quiz trivia? A person working as a customer service agent is expected to not only help clients who have issues or questions regarding a product or service from a company. Do you...
Questions: 10 | Attempts: 609 | Last updated: Mar 22, 2023
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Sample QuestionCustomer Service is...
This quiz is designed to assess student''s readiness to take the NRF Certificatioon in Customer Service
Questions: 51 | Attempts: 570 | Last updated: Mar 22, 2023
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Sample QuestionYou are working at a grocery store in the deli. Every Sunday afternoon an elderly woman comes in and ask for the same order every week. You have seen her for months and she is very friendly to you. The next time you see her, you:
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Questions: 31 | Attempts: 145 | Last updated: Mar 22, 2023
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Sample QuestionMaster Data, including Customer and Material Records, are changed on a daily basis and everyone has access to make changes to it.
Welcome to the customer service trivia quiz on shipping and sales! Customer service is an important part of a business as it is the group that deals with issues that clients have when it comes to their order or something that...
Questions: 12 | Attempts: 563 | Last updated: Mar 20, 2023
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Sample QuestionPre-Sell Complete means the order has been processed and shipped. There will be a tracking # and you can track the progress of the order.
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