Customer Service Quizzes, Questions & Answers

Recent Quizzes

Service After The Sale-witches

Service After the Sale-Witches

Please answer the questions on "Service After the Sale".

Questions: 17 | Attempts: 378 | Last updated: Mar 20, 2023

Sample Question
In Opus, the "Customer Care" and "Internet" tabs are the most used by this department.

True

False

Understanding The Principles Of Customer Service

Understanding the principles of customer service

Unit 1 Understand the principles of customer service

Questions: 10 | Attempts: 258 | Last updated: Mar 20, 2023

Sample Question
Customer Service is...

A department in an organisation

A procedure that staff have to follow

What an organisation does to meet customer expectations and produce customer satisfaction.

What's Current In Customer Service? Quiz!

What's Current in Customer Service? Quiz!

What's Current In Customer Service? It is very important for one to be up to date with the going on in their field as they ensure to give their clients up to date information as well as solutions to some problems that face...

Questions: 10 | Attempts: 147 | Last updated: Mar 21, 2023

Sample Question
A customer from Oklahoma had an order with a total of $56.98, $4.95 of that was for shipping. They used the coupon offer TTR-098 but would like to use the coupon $10 off $50 or more instead. This is a customer who has placed many orders with the company, and as a courtesy, you have decided to offer the customer the difference between the two offers. What would be the difference to credit the customer between these two offers?

No credit is due

$10

$4.80

$5.70

General Questions On Customer Service! Trivia Quiz

General Questions on Customer Service! Trivia Quiz

Do you realize what it takes to be involved in customer service? Do you think you could pass this quiz? Customer service is the relationship between the consumer of a product and the company that sells it. Its main ambition is...

Questions: 11 | Attempts: 167 | Last updated: Mar 21, 2023

Sample Question
Customers or Residents are more easily satisfied if their expectations are effectively managed.

True

False

MS French's Customer Service For Retail

Ms French's Customer Service for Retail

Question geared toward the NRF exam

Questions: 26 | Attempts: 558 | Last updated: Mar 22, 2023

Sample Question
An associate has just spent 30 minutes showing a customer the features of a handheld computer. The customer says, “I can get this for a lot less over the Internet. Your prices are outrageous!” Which of these is the associate’s most professional response to the customer’s remark:

Return the computer to the case and begin to help another customer

Explain the benefits of buying from the store rather than the Internet

Ask the manager to try to convince the customer to buy in the store

Thank the customer politely for coming into the store

Customer Service Problems Quiz: Test!

Have you ever dealt with customer service problems? Customer service jobs can be challenging, especially if you are trying to please the customer or go the extra mile to fix something. This quiz presents common customer service...

Questions: 8 | Attempts: 335 | Last updated: Mar 20, 2023

Sample Question
A customer calls and would like to add an item to their order that was just placed minutes ago. You look at the order the status is already in printed picking. What do you do?

Apologize, and assist the customer in placing an order for the item.

Use the replacement order button to place an additional order, but change the Order Source to Manual instead of Zero Dollar so that the customer is charged.

Have the customer place a new order for the item and call back with the order number so that we may give them a credit for the shipping.

Help the customer to place a new order for the item and give them a credit for budget shipping.

Customer Service Skills Test: Quiz!

Questions: 8 | Attempts: 150 | Last updated: Mar 20, 2023

Sample Question
Studies have shown that _____% of communication is non-verbal?

75%

20%

55%

10%

Quiz Over Customer Service Concepts And Ideas

quiz over customer service concepts and ideas

Questions: 10 | Attempts: 976 | Last updated: Mar 21, 2023

Sample Question
What are the key reasons for customer dissatisfaction?

Employees who don't listen to what the customer is saying.

Employees who ignore customers completely.

Employees who don't follow up or follow through.

Employees who ask too many questions.

How To Make A Good Customer Service?

How to make a good customer service?

Dear Team member , You are requetsed to take the below Customer Service quiz within a time frame of 15 minutes . Good Luck ! Regards, Q & Training Unit

Questions: 12 | Attempts: 671 | Last updated: Mar 22, 2023

Sample Question
Customers are more easily satisfied if their expectations are effectively managed ?

True

False

Phone Replacement: Customer Service Trivia Quiz

Questions: 8 | Attempts: 2647 | Last updated: Mar 21, 2023

Sample Question
A customer on a Premium Belief Plan recently lost their phone. They want to suspend the line but wait to complete the Phone Replacement in case they find the phone. You:

Complete the suspension and tell them to call back when they either find the phone or wish to complete a Phone Replacement.

Start the Phone Replacement Eligibility Check first and select “Close and Take No Action” at the Device Selection screen. Then suspend the line and let them know they should contact us within the next 7 days if they do not find the phone and want to request a Phone Replacement.

Notify them they are not on a price plan that qualifies for Phone Replacement.

Complete the Phone Replacement anyway and let them know if they find the phone, they can return their replacement and be reimbursed for their $100 deductible.

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