Customer Service Quizzes, Questions & Answers
Recent Quizzes
Purpose: This quiz will help you to evaluate any misconceptions you may have about people with disabilities
Questions: 25 | Attempts: 2736 | Last updated: Mar 22, 2023
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Sample QuestionA positive attitude is important when meeting or helping a person with a disability.
Ultimate Trivia Quiz on AODA Customer Service Training! There are a lot of people living with disabilities, and there are some things that a customer service agent will be expected to clarify some facts to them. The quiz below...
Questions: 10 | Attempts: 1934 | Last updated: Mar 21, 2023
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Sample QuestionWhich of the following is NOT a disability?
Trivia questions on customer service conversation skills! Customer service personnel are the best people to go to when someone has an issue with a service or is looking to acquire one. If you work in this department, you should...
Questions: 10 | Attempts: 135 | Last updated: Mar 22, 2023
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Sample QuestionWhat is should you respond if a customer says they are not interested?
This is a knowledge Trivia Quiz on Customer Service! Customer service is an important part of any business, and this is because it helps a business get return clients and build customer loyalty. What do you know about giving...
Questions: 12 | Attempts: 450 | Last updated: Mar 20, 2023
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Sample QuestionWhen is a customer's credit/debit card charged when they place an order?
Questions: 109 | Attempts: 1186 | Last updated: Mar 22, 2023
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Sample QuestionTime Management SkillsDo not waste time trying to solve a problem you do not know how to resolve, the trick here is t0 know when you cannot help a customer and
This is the ultimate quiz on customer service conversation skills! When it comes to selling security packages to prospective clients, you should ensure that you use the right words or else loose a prospective client. The quiz...
Questions: 15 | Attempts: 138 | Last updated: Aug 24, 2023
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Sample QuestionWhich one of the following is the correct opening for inbound calls?
Questions: 12 | Attempts: 344 | Last updated: Oct 4, 2024
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Sample QuestionAs an employee in customer service, how would you learn your business? Check all that apply.
SBTV: A quiz on customer service! If you have a very efficient customer care department, the chances of having returns and new customers are very high as compared to businesses that do not invest so much into customer service....
Questions: 10 | Attempts: 867 | Last updated: Mar 21, 2023
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Sample QuestionThe second step in the Home ADDS Value process, Determine Needs, involves asking questions to help narrow down what product will best suit your customer and their project.
Conn's Training: Trivia Questions Quiz on Customer Service! In the world of business today, a lot of businesses are emphasizing having good customer service than looking at the price they charge clients, and this strategy has...
Questions: 48 | Attempts: 270 | Last updated: Mar 22, 2023
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Sample QuestionTrue or false: It is okay to ask a neighbor to take a message and give it to the customer.
Test your Customer Service and Verisys knowledge!
PRIZES will go out to those who can answer all questions correctly!
Simply print your perfect score and submit to Shaelyn for a prize!
Questions: 16 | Attempts: 96 | Last updated: Mar 21, 2023
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Sample QuestionWhat year was our company name "Verisys" founded?
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