Customer Service Quizzes, Questions & Answers
Recent Quizzes
Below is an ecommerce shipping trivia quiz on customer service! This quiz is ideal for those of us who work in the ecommerce sector and are charged with helping different customers with issues they may have either with their...
Questions: 10 | Attempts: 308 | Last updated: Mar 20, 2023
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Sample QuestionYou must enter the coupon code name into the case notes when requesting a credit for a coupon that a customer omitted.
Customer service creates company profitability, and it builds up the quality of a business. Businesses that focus on the needs of the customer tend to perform better. This quiz encompasses recognizing that good customer...
Questions: 10 | Attempts: 2107 | Last updated: Jun 16, 2024
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Sample QuestionGood customer service always involves...
Good customer service requires strong customer focus, specific personal characteristics, and the ability to meet customer service challenges.
You will be asked to rate yourself in each of these areas. Remember the...
Questions: 5 | Attempts: 903 | Last updated: Mar 20, 2023
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Sample QuestionI have a strong commitment to provide our customers with excellent service...
Questions: 32 | Attempts: 442 | Last updated: Sep 20, 2024
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Sample QuestionWho are the most important people working in any organization that claims to focus on it's customers?
Welcome to this trivia questions quiz on SCRIPT 192 DNC rules and customer conversation! This is a quiz to test your knowledge of the new DNC rules. You will be presented with customer response and you will then need to determine...
Questions: 50 | Attempts: 442 | Last updated: Mar 22, 2023
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Sample QuestionStop calling our house please (Information not verified)
Do you think you know your customer service trivia? Did you know that customer service still applies at the library? With this quiz, it would be pertinent to understand what to do if someone requests a community...
Questions: 9 | Attempts: 93 | Last updated: Mar 20, 2023
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Sample QuestionWhat should you do if you encounter someone viewing pornography in the Library?
Please answer the questions on "Service After the Sale".
Questions: 17 | Attempts: 164 | Last updated: Mar 19, 2023
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Sample QuestionIn Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
Please answer the questions on "Service After the Sale".
Questions: 17 | Attempts: 160 | Last updated: Mar 20, 2023
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Sample QuestionIn Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
Please answer the questions on "Service After the Sale".
Questions: 17 | Attempts: 347 | Last updated: Mar 17, 2023
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Sample QuestionIn Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
Please answer the questions on "Service After the Sale".
Questions: 17 | Attempts: 378 | Last updated: Mar 20, 2023
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Sample QuestionIn Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
Unit 1 Understand the principles of customer service
Questions: 10 | Attempts: 256 | Last updated: Mar 20, 2023
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Sample QuestionCustomer Service is...
What's Current In Customer Service? It is very important for one to be up to date with the going on in their field as they ensure to give their clients up to date information as well as solutions to some problems that face...
Questions: 10 | Attempts: 147 | Last updated: Mar 21, 2023
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Sample QuestionA customer from Oklahoma had an order with a total of $56.98, $4.95 of that was for shipping. They used the coupon offer TTR-098 but would like to use the coupon $10 off $50 or more instead. This is a customer who has placed many orders with the company, and as a courtesy, you have decided to offer the customer the difference between the two offers. What would be the difference to credit the customer between these two offers?
Do you realize what it takes to be involved in customer service? Do you think you could pass this quiz? Customer service is the relationship between the consumer of a product and the company that sells it. Its main ambition is...
Questions: 11 | Attempts: 167 | Last updated: Mar 21, 2023
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Sample QuestionCustomers or Residents are more easily satisfied if their expectations are effectively managed.
Question geared toward the NRF exam
Questions: 26 | Attempts: 558 | Last updated: Mar 22, 2023
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Sample QuestionAn associate has just spent 30 minutes showing a customer the features of a handheld computer. The customer says, “I can get this for a lot less over the Internet. Your prices are outrageous!” Which of these is the associate’s most professional response to the customer’s remark:
Have you ever dealt with customer service problems? Customer service jobs can be challenging, especially if you are trying to please the customer or go the extra mile to fix something. This quiz presents common customer service...
Questions: 8 | Attempts: 335 | Last updated: Mar 20, 2023
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Sample QuestionA customer calls and would like to add an item to their order that was just placed minutes ago. You look at the order the status is already in printed picking. What do you do?
Questions: 8 | Attempts: 150 | Last updated: Mar 20, 2023
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Sample QuestionStudies have shown that _____% of communication is non-verbal?
Questions: 10 | Attempts: 976 | Last updated: Mar 21, 2023
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Sample QuestionWhat are the key reasons for customer dissatisfaction?
Dear Team member ,
You are requetsed to take the below Customer Service quiz within a time frame of 15 minutes .
Good Luck !
Regards,
Q & Training Unit
Questions: 12 | Attempts: 671 | Last updated: Mar 22, 2023
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Sample QuestionCustomers are more easily satisfied if their expectations are effectively managed ?
Questions: 8 | Attempts: 2646 | Last updated: Mar 21, 2023
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Sample QuestionA customer on a Premium Belief Plan recently lost their phone. They want to suspend the line but wait to complete the Phone Replacement in case they find the phone. You:
Do you want to apply for a role in customer service? Are your customer service skills really good? Take this customer service skills test and improve your hiring chances. Also, it would test your knowledge of whether you know...
Questions: 10 | Attempts: 42889 | Last updated: Aug 7, 2024
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Sample QuestionA complaining customer is...
Are you familiar with customer service and training? Customer service training aims to teach and support the employees. The employer shows the employee what they must know to improve customer satisfaction. It involves teaching...
Questions: 11 | Attempts: 91 | Last updated: Dec 4, 2023
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Sample QuestionCustomer Service is the ability to avoid service or product in a way that has been promised.
Questions: 10 | Attempts: 71 | Last updated: Mar 20, 2023
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Sample QuestionA customer calls in who cannot connect to the internet and is getting a "Page cannot be displayed" error in Internet Explorer. After fully validating the customer, you confirm that there is no NOC alert posted for her area, and that her television is working (she does not have phone). When you ask about lights on her modem, she indicates that all four lights are on at the moment. SMP is showing a valid IP address, and when you confirm what the customer is seeing, she is showing a 192 based IP.Seeing as the customer is behind a Netgear Wireless router, you have her power cycle the router. After doing this, the customer is still unable to get online.You ask the customer to bypass the router and upon doing so, connectivity is restored.What is the next step?
Did you know that there is a particular art to good customer service? It takes a certain kind of person to be able to deal with the public. This quiz will show you that you should know how to handle an angry customer, how to...
Questions: 9 | Attempts: 3513 | Last updated: Mar 21, 2023
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Sample QuestionA patient calls your facility for the results of his blood test. He is angry because no one has called him with the results. You do not have his results. His blood was drawn two days ago. Results from this test are usually not available for five to seven days. Which of the following initial responses shows excellent customer service?
This assessment will help gauge your Customer Service Representative knowledge skill level.
Questions: 20 | Attempts: 224 | Last updated: Mar 20, 2023
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Sample QuestionWhat five pieces of information must you have from your customer (at a minimum) to create a Customer Information File for a Primary relationship on an account?
Please note that your information will be sent to the employer based upon your compatibility with the employer's specific hiring criteria.
The questions for this employer were drafted by the employer and that employer is...
Questions: 24 | Attempts: 2958 | Last updated: Mar 20, 2023
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Sample QuestionWhen I see a customer in the store, I am most likely to:
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