Customer Service Quizzes, Questions & Answers
Recent Quizzes
Customer service self examination: quiz! A customer service agent is tasked with ensuring a customer is satisfied with the product and services a business has to offer. There are different qualities that make one qualified for...
Questions: 10 | Attempts: 2308 | Last updated: Mar 22, 2023
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Sample QuestionTo develop rapport over the phone you should do the following three things:
Questions: 10 | Attempts: 495 | Last updated: Mar 21, 2023
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Sample QuestionPerceived wait time is not as important in managing customer experience.
Questions: 20 | Attempts: 433 | Last updated: Mar 20, 2023
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Sample QuestionWhat is the opposite of reactive customer service?
Questions: 20 | Attempts: 61 | Last updated: May 23, 2023
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Sample QuestionIf a COB has recently been processed and the Account Owner is only able to view the student’s depleted account, what steps should be taken?
The customer service skills assessment is one of the three assessments for the SDFC - Soft Skills module.
This objective assessment containing 20 questions will time out in 20 minutes. We would appreciate you not taking...
Questions: 20 | Attempts: 244 | Last updated: Mar 21, 2023
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Sample QuestionIdentify the incorrect hold procedure statement:
Questions: 7 | Attempts: 932 | Last updated: Aug 8, 2024
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Sample QuestionA goal of inventory management is:
Dear Colleague,Welcome to the 'GCS IT Quiz'! There are 10 multiple choice questions and it is a mandatory requirement to answer all the 10 questions to complete the quiz. Minimum passing...
Questions: 10 | Attempts: 219 | Last updated: Mar 22, 2023
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Sample QuestionSLA for answering calls received by GCS IT ?
To be a professional customer service agent you have to ensure that you have some basic knowledge of what is expected of you. Take up the Ae Customer Service March Skills Verification below to see if you meet the...
Questions: 15 | Attempts: 465 | Last updated: Jan 12, 2024
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Sample QuestionGCCU softphone has been enhanced. One of the enhancement is to remove unnecessary pop up box during start up. What pop up box was removed?
Questions: 10 | Attempts: 161 | Last updated: Aug 24, 2023
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Sample QuestionHow many positive experiences does it take to make up for one negative experience that a customer has.
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Questions: 20 | Attempts: 1457 | Last updated: Mar 21, 2023
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Sample QuestionTo develop a rapport over the phone you should do the following:
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